02
Experience
3 roles · Jul 2022 — Present
Implementation Specialist
Jan 2025 — Present
- Onboarded and implemented end-to-end CRM and admission management flows for universities including Jaypee Institute of Information Technology (Solan), Rayat Bahra University, GD Goenka University, and DPSG group entities.
- Manage CRM operations and admissions for 50+ universities and schools through the full admission cycle.
- Run UAT and validate system changes against client requirements, handling change requests mid-session.
ERP Functional Consultant
Aug 2024 — Jan 2025
- Implemented BizSol ERP on-site for Pashupati Polytex Pvt. Ltd. over a 3-month deployment, configuring Sales, Purchase, and Inventory modules.
- Gathered and documented requirements with business stakeholders, then configured modules to match their processes.
- Ran UAT sessions, delivered user training, and provided post-implementation support.
Business Analyst
Jul 2022 — Aug 2024
- Ran client requirement-gathering sessions and product demos for Reckoner and iReckoner ERP/CRM products.
- Authored BRDs, FRDs, process flows, and functional specs that development teams built directly from.
- Prepared and executed test scenarios, working with dev teams to prioritise and close functional issues.